Terms & Conditions
Thank you for visiting Sleep Systems UK. Below you can read our full terms and conditions. For any questions or enquiries please contact our team.
Description of products
We make every effort to describe the products offered for sale as accurately as possible. However, we reserve the right to add, remove or amend products without notice.
Payment for orders
When an order is placed, You can pay through our merchant facility online or by phone to take your payment. You can pay a minimum 10% non-refundable deposit to secure your order (25% minimum required on bespoke goods).
Placing an order constitutes a contract between you the customer and us (Sleep Systems UK) the retailer.
All goods must be paid for prior to delivery.
Cancellation
You may cancel your order at any time within 14 days of placement without charge, provided the goods have not already been made if a bespoke item or dispatched. Any orders cancelled after this time will incur a 25% cancellation fee.
Any standard goods returned within 14 days of receipt will attract a full refund, with the only liability on the customer being the costs of delivery and collection. The goods must be in their original packaging or state and be in perfect condition. A refund will only be given when the returned goods have been received and inspected by us.
Any bespoke made furniture is non-refundable, it is the customer's responsibility to supply accurate measurements at all times.
We send full confirmation and description on bespoke furniture requirements to minimise any errors. In the event of bespoke items being damaged in transit, we will collect and rectify the problems and re-deliver to you.
Product guarantee
All furniture from Sleep Systems UK come with a 12-month guarantee against manufacturing defects. Should a problem manifest itself within this period the furniture will be repaired or replaced. This excludes any clearance furniture purchased from our clearance section.
Replacement of damaged goods
Standard items of furniture that are damaged on arrival to the customer will be replaced at no additional cost. Standard items of furniture will be replaced, bespoke made items will need to be returned to rectify; bespoke items can not have a replacement item made.
It is in the customers own interests to fully inspect all furniture at the time of delivery. Customers have up to 5 days following delivery to report damage, but claims must be supported by photographs and it is the responsibility of the customer to show the damage has not been caused by any misuse or mishandling following delivery. All claims must be supported by photographs. This excludes any clearance furniture purchased from our clearance section.
Self Assembly Returns
We do not offer a return policy on any flatpack products which have been assembled. This includes self-assembly, or assembly by our staff. Unfortunately, once the furniture has been glued and built it cannot be taken apart without being damaged and can no longer be returned to the manufacturers. By using our assembly service or assembling the furniture yourself, you are agreeing to these terms.
Clearance furniture
We have a selection of clearance furniture that is available which is either returned stock, slight seconds or clearance goods which we only deliver locally. These items must be viewed as they could have slight marks or damage but this reflects the discounted prices of the items. Due to the nature of our clearance goods, we will not ship them out and all items are sold as seen and none refundable.
Delivery
All items featured on this website are normally delivered to the customer within 2 – 6 weeks. Furniture delivery quotes refer to the maximum time anticipated for customers’ furniture to arrive from the manufacturer to the warehouse. In all cases, delivery quotes are not guaranteed but should be regarded as a guide to the anticipated waiting time under normal circumstances.
Goods delivered by the delivery company are by default a 1 man delivery service with assistance required from the customer.
With a prior arrangement of a 2 man delivery service, the furniture will be placed in the customer’s preferred room, provided that reasonable access is available. A Two man option is available for all deliveries.
Delivery with assembly includes installation of your furniture in a room of your choice, which includes assembly. This service costs vary so please contact our sales team for an accurate price. We do ask that there is a clear and reasonable access for the delivery team and any valuables are removed prior to delivery as we cannot be held responsible for any damages.
We will contact you prior to delivery to allocate a date, and we try when possible to provide and AM or PM timeslot.
It is the customer’s responsibility to ensure the furniture they purchase can pass through the doorways, hallways etc. In the event of restricted access, the delivery staff will leave the goods at the nearest convenient point for the customer.
It will not be the responsibility of Sleep Systems UK to deliver, unpack or assemble furniture in locations that have no reasonable access for the items being delivered.
A residential phone number must be provided for all orders placed, and this number must be for the address on the order, and in the name of the person placing the order. We must also have a mobile phone number.
Please Note: While the utmost care is taken when delivering each and every item. It is the responsibility of the customer to make sure walls and flooring are adequately protected/covered at the time of delivery. Sleep Systems UK or our associated delivery partners accept no responsibility for damage caused to your property as a result of your furniture being delivered.
Delivery of large items
Larger items, such as beds, wardrobes and tables, in the ranges of fully assembled furniture are often supplied partly dismantled to assist in delivery. We do not undertake to assemble these items. However, if assistance is required with assembly this service can be purchased in advance from us (outlined above) Please discuss your requirements with us on placement of order.
Delivery of self-assembly furniture
Self-assembly furniture in its own packaging is normally delivered by courier direct from the manufacturer (there are some exceptions to this, such as self-assembly dining sets, please check when ordering if you are unsure). Please see the terms and conditions below relating to delivery by courier.
Divan beds and self-assembly furniture are normally delivered by nationwide couriers. Where goods are delivered by courier, the following terms apply:
1. Drivers are often alone, and for heavier items will need some assistance to unload the goods.
2. We pay extra for the items to be booked in prior to delivery, however, the courier company sometimes arrive without booking in, if this is not convenient, then please be firm with them, arranging a mutually convenient date.
3. When items are in stock and ready to be despatched, we quote 3 – 5 working days for items that are being sent by courier, however, it can occasionally take longer.
4. All Items must be unpacked and checked on delivery prior to signing the delivery documents from the courier company.
5. If items have any damages they must be sent back on the same courier van that delivers them, with the packaging back on them, and signed for as damaged.
6. Any damages must be reported prior to the departure of the delivery drivers/courier.
7. The courier company has it in their terms and conditions that they must allow you the customer a reasonable time to check the goods, before accepting.
8. All returned items are reordered automatically for customers.
9. Customers have the right to cancel any goods they receive, up to 7 days after receipt, and receive a full refund. The goods must be in their original packaging, and be in perfect condition. The customer will be liable for all delivery and collection costs incurred should they cancel within the 7 days. A refund will only be given, once the goods have been received by us, and inspected.
Care, inspection and handling of goods
Wood will exhibit variations in colour, grain pattern and tone within individual pieces of furniture and between different items of furniture from the same range. This is not a fault but a natural characteristic of the material. Wood will also change colour as it ages. Again this is not a fault but part of the inherent characteristics of the material.
It is not unusual for wooden furniture to crack or split as the timber settles; this happens more frequently with waxed furniture and is completely normal.
Wooden furniture will swell in damp conditions and shrink in hot, dry conditions. The furniture we supply is not suitable for areas which attract strong sunlight and heat such as conservatories.
Waxed furniture requires regular wax treatments to preserve its appearance. The wax is merely a coating on bare wood, and as such the wood will exhibit shiny marks where the wax may have been rubbed. This is natural and unavoidable.
No wooden products are stain or heat resistant, although a lacquered product offers slightly greater protection.
No refunds will be payable for damage caused by mishandling furniture, misuse of furniture or the application of unsuitable coatings, polishes or abrasives.
Distressed Pine & Oak furniture
Customers are required to familiarise themselves with what is commonly understood by the terms ‘distressed finish’ and ‘distressed furniture’ before ordering such items. These terms mean the goods will exhibit a variety of imperfections to the surfaces, such as cracked, flaking or incomplete paintwork or lacquer, marks, gouges, splits or cracks to the surfaces or any other blemishes deliberately intended to create a worn, aged or re-used appearance.
Painted Pine & Oak furniture
Wood and wood-based furniture have inherent inconsistencies in the absorbency of its surfaces. It is inevitable therefore that this will result in some colour variations in the finish on mass-market painted furniture. There are also variations in colour finishes as depicted on the internet due to technical factors, such as lighting of the furniture when photographed, editing of images and variations between video display units (VDUs).
Paint is normally only applied to the external surfaces of furniture. Internal surfaces will either be in bare wood or a stained finish.
Special orders
Goods which are ordered to a non-standard specification or finish cannot easily be offered for resale, so they are classed as special order items. Customers who cancel a special order are liable for the costs incurred by Sleep Systems UK. This includes any carriage costs incurred or any charges made in manufacture.
All special orders are subject to a non-refundable deposit of 50%.
Use of Sleep Systems UK website by Sleep Systems UK owns the copyright and all other intellectual property of, or has the right to use and make available for purchase where relevant, all material on the site including but not limited to the text, graphics, logos and all other material available or downloaded through the site.
Any links to third-party websites are provided for information only and do not imply an approval or endorsement of the site. Sleep Systems UK shall not be held responsible for the contents of any linked site; and shall be under no liability arising from your use of these sites.
The site is provided 'as is' and without warranty of any kind to the extent allowed by the applicable law. Sleep Systems UK does not warrant that the Site is free of errors and/or omissions, worms, viruses, Trojan horses and the like. You are solely responsible for your use of the site and any materials contained therein.
Variation of Terms & Conditions
Sleep Systems UK reserves the right to change these Terms & Conditions at any time and without notice. You will be automatically bound by these modifications when you use the site, and should periodically read these Terms.
*IMPORTANT DELIVERY INFORMATION*
1 man deliveries are to the ground floor only (please be sure to arrange assistance for the driver, or select from one of our different delivery options below.)
2 man deliveries include placing the furniture in a room of your choice (providing there is clear access) however in the case of larger items such as triple wardrobes and beds e.t.c (which are delivered partly dismantled to ease delivery) this does not include re-assembly or disassembly to gain access to the room.
Larger items of furniture are designed to be easily re-assembled by the customer. We can arrange to do this for you if you prefer, but it must be stated upon ordering.
Please be aware that we cannot be held responsible for any damages occurred if the furniture needs to be dismantled at the address or dismantled by you the customer.
After-Sales Services and Guarantees
01942 318029
Any complaints regarding the goods or services supplied should be made to: sales@sleepsystems.co.uk
Our normal office hours are as follows;
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday 9am - 4pm
Sunday CLOSED
Statutory Rights
These Terms and Conditions do not affect any of your statutory rights.
Registered address:
Sleep Systems UK
Unit 28 Hewitt Business Park,
Winstanley Road, Orrell,
Wigan, WN57XB.
VAT Number: 285719656
Company Registration No: 07527286
This Contract shall be governed by the law of England and Wales and any dispute, question or remedy that should arise will be determined exclusively by the Courts of England and Wales.